Refund Policy

Effective Date: July 12, 2025

Overview

At Authority.win, we aim to deliver top-tier products and services for competitive gamers. Refunds are handled on a case-by-case basis at our discretion, ensuring fairness while maintaining the high standards of our offerings.

Eligibility for Refunds

Refunds may be granted under the following conditions:

Technical Failures: The software does not work as described due to confirmed technical issues that we cannot fix.
Non-Delivery: The purchased product or service was not provided within the promised delivery period.
Fraudulent Transactions: Evidence shows the purchase was unauthorized or made without the account owner's permission.
Prolonged Service Outage: An outage lasting over 48 hours prevents access to the product, with no resolution offered.

Non-Refundable Situations

Refunds will not be issued in the following cases:

Breaches of our Terms of Service.
Using the software on a system that does not meet our specified requirements.
Personal reasons, such as no longer wanting or needing the product.
Incompatibility issues if the software meets our stated system requirements but doesn't work on your setup.
Account suspension or termination due to violations of our rules.

Refund Process

To request a refund, please follow these steps:

Reach out to our support team via our official Discord server with your order information.
Provide a clear explanation of the reason for your refund request.
Allow up to 5 business days for us to review and respond to your request.

Important Notes

Approved refunds will be processed to the original payment method.
We may offer partial refunds based on usage or specific circumstances, at our discretion.

Changes to This Policy

We may revise this Refund Policy as needed. Updates will be posted here with a new effective date. We encourage you to check this page periodically to stay informed about our refund terms.

Contact Us

For questions about this Refund Policy, please reach out on our official Discord server.